Arrangements for Pre-ordered Fear and Dreams T-Shirt Delivery and Refund

FWD Fear and Dreams Eason Chan in Concert 19/20

Arrangements for Pre-ordered Fear and Dreams T-Shirt Delivery and Refund

As FWD Fear and Dreams Eason Chan in Concert 19/20 has been cancelled, there are rearrangements to the production and logistics of concert merchandise. Customers who have successfully pre-ordered the T-shirts can select one of the following two options:

Option 1: Retain your confirmed order

Customers who have successfully pre-ordered the T-shirts can choose to retain the confirmed order. The concert T-shirts will be delivered before 30 April 2020.

Option 2: Cancellation and refund

Customers who have successfully pre-ordered the T-shirts can cancel the entire order and apply for refund, the refund application period is from 18 to 27 December 2019. Please follow the steps below:

Step 1: Go to Easonchan.net and Log-in

Step 2: Tap the menu bar, then click “My Account”

Step 3: Go to “My Account” and click “Orders”

Step 4: On the “Orders” page, you can select the order to apply for cancellation and refund, then click “View”

Step 5: On the “Order details” page, click “Refund my entire order”

Step 6: If you agree to the terms and conditions, then click “Agree to the T&C; Confirm to refund”, the application procedure is completed.

*To check your refund record, please go to “My Account” and click “My refund request”.

Please click here for further details about refund application procedure.

Terms and conditions for refund

• The refund application period is from 18 December (2pm) to 27 December (11:59pm) 2019. If no refund request is submitted within the prescribed period, the order will remain valid for future delivery (as per option 1). Any requests for refund received after the prescribed refund application period will not be accepted.
• No change or cancellation will be accepted once refund application is confirmed.
• The confirmed order value will be fully refunded in Hong Kong Dollar. ESL Ltd is not responsible for any differences in actual amount you receive due to exchange rate fluctuations or charges from the payment service provider.
• It can take up to 2 months for your refund to be credited to your account, subject to the process time required by your bank or payment service provider. If you do not receive the refund before 1 March 2020, please go to Easonchan.net and click “Contact Us” at the bottom left corner to inform us. We will follow up as soon as possible.

In case of dispute, ESL Ltd reserves the right to make final decisions.

For any inquiries, please go to Easonchan.net and click the “Contact Us” at the bottom left corner.

We sincerely apologize for any inconvenience caused. Thank you for your kind understanding.

ESL Ltd

18 December 2019