Terms & Conditions
Thank you for visiting the official website of EasonChan.net (the “Website”).These Terms and Conditions (“T & C”) apply to all users of the Website, which is solely owned by ESL Limited. All terms and conditions on this page apply to services provided by the Website. By using the Website or any part of it, you agree that you have read these T & C and that you accept and agree to be bound by them. . If users have any doubts or concerns over any of the T & C, please refrain from using any of its services in the meantime.
The Website reserve the right to amend these T & C from time to time in our sole discretion. Users are reminded to review the T & C regularly to ensure that you are familiar with the most recent version. By accessing and using this Website users agree to be bound by the most recent version of these T & C.
All users are required to register an account before using any services on the Website. In registering an account, users are requested to input complete, accurate, and updated personal information. Once registration is complete, users are obligated to keep any account information and password confidential.
The following information will be collected upon registration upon registration and when using the Website :
- Email address
- Telephone number
- Date of birth
- Delivery address
If you provide any personal data to the Website, you are deemed to have authorised the Website to collect, retain and use personal information about you for the purposes including, but not limited to:
- Processing of orders
- Delivery of products (the Website may transfer the user’s name, telephone number, and delivery address to third parties such as delivery companies for product distribution purposes)
- To provide users with the latest product updates
- To contact users when necessary
- As data reference for market planning initiatives
- Making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback made by you
Your privacy is important to the Website and the Website have taken steps to keep all sensitive information of users confidential. However, due to the unpredictable nature of the Internet, the Website may not be able to guarantee complete discretion.
- Payment Method
The published prices and standard currency for transactions are in Hong Kong Dollars (HKD). The Website supports PayPal and Alipay for purchases. The Website does not accept any payment by personal cheques or direct bank transfers. Users consent to deduction of the designated amount on orders of purchased products from their PayPal or Alipay accounts when they process the payment.
PayPal: When purchasing with PayPal, the amount stated on the order will be deducted from the account. Should users opt to pay with a credit card on the PayPal system, the use of a PayPal account is not required, but the payment may be subject to a credit card surcharge. For all credit card surcharge info please refer to the Terms & Conditions of the relevant bank.
Alipay: When purchasing with Alipay, the amount stated on the order will be deducted from the account.
If any errors occur during the payment process, users have to reprocess the payment again in order to complete the transaction.
If any errors occur again during the payment process, users should check the following information:
- The balance of PayPal or Alipay accounts or the available credit of credit card is adequate for the amount of the order
- Correct card details and security code
The published prices and standard currency for transactions are in Hong Kong Dollars (HKD). Should users opt to pay with credit cards, PayPal, or Alipay in a different currency to the standard transaction currency of Hong Kong Dollars (HKD), the final payable amount will be in accordance to the related bank’s exchange rate and bank commissions.
Depending on the value of your order or the delivery address you choose, handling costs and current rate may also be charged. Such additional charges will be included in shipping fees.
Product prices listed are current however are subject to change without advanced notice.
If any errors in pricing occur, The Website will notify users for invoice amendments as soon as possible. If the user cannot be reached, the Website will proceed to cancel the order to protect the interest of the user.
- Intellectual Property Rights
The Website and any information available on it including, but not limited to any trademark, description, computer document, music, audio files, photos, videos, graphic, product design and other content are owned by ESL Limited and My Kan Wonderland Limited, protected under the Hong Kong and international copyright laws.
Any unauthorized upload, download, display, distribution, copy, dissemination, production or sale of the contents, products or any part of the Website in any way without the consent of ESL Limited and My Kan Wonderland Limited can be subject to prosecution.
The marks indicated on the Website are trademarks registered and owned by ESL Limited and My Kan Wonderland Limited. These trademarks must not be used in any products and services without prior written consent of ESL Limited and My Kan Wonderland Limited.
The Website can enforce its rights against anyone who has illegally interfered the operation of the Website, infringed the rights of the Website or contravened the terms and rules of the Website.
- Delivery Policy
All delivery of products will be shipped by third party delivery companies with an extensive distribution network worldwide, including Canada, France, Germany, Hong Kong Special Administrative Region, Italy, Macau Special Administrative Region, Mainland China, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, United States and Vietnam. If the user’s delivery country/region is not listed in the aforementioned distribution network, there is currently no delivery service for that destination.
The delivery address submitted by the user must be clear and accurate, please note that all deliveries will not be delivered to post offices boxes or post offices to await claiming. If the product cannot be delivered due to the below reasons, the Website will not be responsible for any re-delivery charges:
- Inaccuracy of the submitted address
- Unsuccessful to contact receiver at the delivery address
- Rejection to pay any taxes, surcharge for residential address or remote areas, managed by user or recipient
- Change of delivery address during the delivery process
Deliveries will be shipped by S.F. Express. An order can be delivered to one address only. If the user requires sending orders to multiple addresses, please place a separate order for each address.
Once orders are confirmed, the Website will issue a confirmation letter by email. Products will be shipped when the transaction has been cleared.
If there are any delay in deliveries due to uncontrollable circumstances (including but not limited to acts of God, fire, flood, accident, riot, war, government policies, embargoes, strikes, labour difficulties, or any other causes beyond the control of the Website), the Website will not be responsible and liable to provide any compensation.
- Taxes and Customs clauses
Please note that if a user’s country/region has imposed any form of tax on the purchased product, the additional amount is not calculated in the pricing. All relevant taxes including customs fees will be paid by the user and not covered by the Website. For more information concerning taxes and customs fees, please inquire customs department or taxation authorities of your country/region. Please be advised to always scrutinize any laws concerning restrictions on imported goods before placing an order. Should users violate any constitution enforced by their country/region through their purchase, the Website will not be responsible or bound by any legal obligations.
- The refund application period is from 18 December (2pm) to 27 December (11:59pm) 2019. If no refund request is submitted within the prescribed period, the order will remain valid for future delivery (as per option 1). Any requests for refund received after the prescribed refund application period will not be accepted.
- No change or cancellation will be accepted once refund application is confirmed.
- The confirmed order value will be fully refunded in Hong Kong Dollar. ESL Ltd is not responsible for any differences in actual amount you receive due to exchange rate fluctuations or charges from the payment service provider.
- It can take up to 2 months for your refund to be credited to your account, subject to the process time required by your bank or payment service provider. If you do not receive the refund before 1 March 2020, please go to Easonchan.net and click “Contact Us” at the bottom left corner to inform us. We will follow up as soon as possible.
- This disclaimer applies to all products, services and content provided by The Website.
This disclaimer applies to all products, services and content provided by the Website (www.easonchan.net).
Owing to the unpredictable nature of the Internet, users’ communications may be susceptible to data corruption, interception and delays. Continuous or uninterrupted services will not be guaranteed to be provided at any time. The operation of the Website may be interfered with by numerous factors outside the control of the Website.
The Website is not responsible for any typographical errors or inaccurate content shown on the Website. The Website will not be responsible for any damages or loss incurred due to misuse or abuse of services or content procured.
The Website may contain links to other sites and pages which are operated by third parties. The Website have no control over the content of the linked websites or the way in which the operators of those websites deal with your personal data.
The Website will not be able to guarantee that this website, servers, or email sent from this website are free of viruses or other harmful components. Users should take the responsibility to visit the Website with adequate protection of their computer.
The Website is created in Hong Kong, and its disclaimer is governed by Hong Kong’s constitution only.
By using any services provided by the Website, users are agreeing to all of the T & C and Disclaimer and not to take any action against the Website and ESL Limited.